Refund Policy

Digital Product Replacement and Refund Policy

Our products are delivered digitally and do not involve a physical item that can be returned by post. If you experience an activation problem, please contact us so that we can identify whether the issue relates to the supplied product key, the installed edition, or device compatibility.

Activation Support and Free Replacement

If you purchased the correct product edition for a compatible device, completed reasonable troubleshooting with our support team, and the supplied product key still cannot activate the intended product, we will provide a replacement key at no additional charge.

If a replacement key also cannot be activated under the same eligible circumstances, we will continue providing replacement assistance until the intended product is successfully activated.

Reasonable troubleshooting may include confirming the installed edition and operating system, checking 32-bit or 64-bit compatibility where relevant, removing conflicting installations or licences, providing the displayed error code, and following the applicable activation instructions.

Refund Requests

Activation problems are normally handled through troubleshooting and free replacement. If you believe replacement is not an appropriate remedy, contact us with your order details and an explanation of the issue. We will review the individual circumstances and any rights available under applicable law.

Nothing in this policy limits any mandatory consumer rights that apply to your purchase.

How to Request Support

• Email: Lion19920229@gmail.com
• Phone: +86 136 9012 5493
• WhatsApp: +86 136 9012 5493

Please include your order number, product name, installed edition, operating system, and activation error message.

Website Operator