Refund Policy

Digital Product Refund and Replacement Policy

Last updated: July 31, 2026

This policy applies to digital activation keys and other digitally delivered products purchased from MicrowinKey. No physical item is shipped or returned by post.

Digital Delivery

Digital activation keys and order information are delivered to the email address entered at checkout and, where available, displayed in the customer account or order page. Product keys are not delivered through WhatsApp, Telegram, Instagram, direct messages, or other social platforms.

Wrong Product Ordered by Mistake

If you ordered the wrong product by mistake, contact us within 7 calendar days after delivery. Include your order number, the checkout email address, the product purchased, and the product you intended to purchase.

A genuine wrong-product order can be refunded to the original payment method after we verify the request. Please do not activate, redeem, disclose, or use the incorrectly ordered key while the request is being reviewed.

Correct Product Delivered

If the delivered product is the product you intended to purchase and the digital activation key has already been delivered, the order is not eligible for a change-of-mind refund merely because you no longer want or need the product.

This does not affect your right to activation support, replacement of a non-working key, or any consumer rights that cannot legally be excluded.

Non-Working or Invalid Key

If a key does not activate on a compatible device using the correct product edition, contact support and provide your order number, the activation error, and relevant device and software details.

We will provide reasonable troubleshooting assistance. If the issue is attributable to the supplied key, we will provide a replacement at no additional charge. For an eligible order, we will continue providing activation support and replacement keys as necessary until the purchased product activates successfully on a compatible device and matching edition.

Reasonable troubleshooting may include confirming the installed edition and operating system, checking 32-bit or 64-bit compatibility where relevant, removing conflicting installations or licences, providing the displayed error code, and following the applicable activation instructions.

This commitment applies to resolving the original activation issue for the relevant order. It is not a permanent or lifetime guarantee and does not cover later device changes, licence transfers, unsupported hardware or software, customer account restrictions, use with the wrong edition, or changes made by the software publisher after successful activation.

If We Cannot Ultimately Provide a Working Key

If, after reasonable troubleshooting and replacement attempts, we determine that we cannot provide a working key for an otherwise eligible order, we will issue a full refund to the original payment method.

How to Request Help or a Refund

your order number;
the email address used at checkout;
the product and edition purchased;
a description or screenshot of any activation error; and
for a wrong-order request, the product you intended to purchase.

We will review a complete request within 2 business days. If a refund is approved, we will submit it to the original PayPal or Stripe payment method within 3 business days after approval. After submission, PayPal, Stripe, the card issuer, or the bank may require approximately 5–10 business days to display the funds in your account.

No return shipping, return label, or restocking fee applies because the products covered by this policy are delivered digitally.

Mandatory Consumer Rights

Nothing in this policy excludes, restricts, or replaces any mandatory consumer rights or remedies available under applicable law. Where applicable law provides greater protection, that law will apply.

Contact

Website Operator

INTERNATIONAL TRADE LIMITED
FLAT/RM S103, 2/F, THE CAPITAL
61-65 CHATHAM ROAD SOUTH
TSIM SHA TSUI, KL, HONG KONG